Forgot Password, Change Password, and Change Email

Your website password and your game password are the same password. If you change it on the website, the game login uses the new password too.

New password rules: 6 to 12 characters, lowercase letters and numbers only.

---

1. Forgot Password

1. Open the Forgot Password page.
2. Fill in the Username and Email registered on that account.
3. Complete the captcha, then click Send Reset Link.
4. Open your email and click the reset link. The link is valid for 60 minutes.
5. Enter your new password, repeat it, then click Update Password.
6. Sign in with your new password.

The message on screen is always the same, even if the username and email do not match. So if the email does not arrive:

1. Check your Spam folder.
2. Make sure the username and email really are the registered pair.
3. Wait about 1 minute, then request a new link. The old link stops working.

Important: Resetting your password by email turns off 2FA and removes all passkeys on the account. After signing in, set them up again on your Profile page.

---

2. Changing Your Password

1. Sign in, then open your Profile page.
2. In the Change Password section, fill in Current Password, New Password, and Confirm Password.
3. Click Change Password.

After your password changes:

• Sessions on other browsers and devices are signed out.
• Any pending email change is cancelled.
• A notification is sent to your account email.
• Your next game login uses the new password.

---

3. Changing Your Email

1. Open your Profile page, Account Information section.
2. Enter your new email, then click Save Changes.
3. Confirm your password if asked.
4. Open your new email and click the confirmation link. The link is valid for 60 minutes.

Your account email only changes after you open the link. Until then, the old email stays active. The old email also receives a notice, so a change you did not make gets noticed quickly.

Requests are limited to 3 per 10 minutes, and a new request cancels the previous link.

In the same section, you can also change your Full Name and Phone Number. Your username cannot be changed.

---

4. If You Cannot Access Your Email

If you can still sign in, change your email on your Profile page while you still remember your password.

If you cannot sign in and the email is also gone, the account cannot be recovered through the website, and GMs do not reset passwords. That is why your account email must always stay active.

---

FAQ

Why was my new password rejected?

Usually it contains a capital letter or a symbol, or it is longer than 12 characters. Passwords can only contain lowercase letters and numbers.

I received a reset email that I did not request. What should I do?

Ignore the email. Your password does not change unless the link is opened. If it keeps happening, see Account Security.

I received an email change notice that I did not request. What should I do?

Change your password right away. That cancels the pending email change and signs out other sessions.