Contact Us
Contact the PW Warborn Team
Having trouble with your account, a payment, or found a bug? Choose one of the official channels below. We only serve through these channels — anything else is not affiliated with us.
01Official Channels
All channels below are managed directly by the PW Warborn team.
Email Support
Main channel for account, payment, and refund issues. Best for cases that need proof and log review.
[email protected]Discord
Quick chat with the team and fellow players, patch announcements, and light technical help.
Join Discord02Address
Official letters and documents can be sent to the address below. For account or payment issues, please use Email Support for faster handling.
03Before Contacting Us
Include the following so we can investigate your report without back-and-forth:
- Account username — never send your password to anyone, including our staff.
- Character name and server related to the issue.
- Date and time of the incident, as close to the actual time as possible.
- For payment issues: payment method, reference number or transaction ID, and amount.
- Screenshots or error messages that appeared, if any.
04Response Time
Support emails are answered within 1×24 hours on business days. Reports involving payments require matching logs from the panel and payment gateway, so resolution may take longer.
We will never ask for your password, OTP code, or two-factor recovery code through any channel. Ignore and report anyone claiming to be staff who asks for this data.
Maybe Faster
Most questions are already answered on these pages: