Refund Policy

1. Overview

No refunds are given for any reason. Every payment you make to PW Warborn is final from the moment the transaction is recorded as successful, and it is never returned as money.

This policy forms an integral part of the Terms of Service and applies to every transaction made through our official web panel. By making a payment, you confirm that you have read and accepted this policy.

PW Warborn is a community-run server that does not operate for profit. All incoming funds go directly toward server operating costs and are therefore no longer available to be returned.

2. Nature of Digital Goods

Every product sold through the panel is digital and delivered automatically: virtual currency credited to your account balance, items sent via in-game mail, coupons, and in-game services such as level-ups, EXP resets, or teleports.

Because digital goods are usable immediately after delivery and cannot be physically "returned", every purchase that has been successfully processed can neither be cancelled nor refunded.

3. Delivery Problems

If a proven technical fault on our side prevents delivery, we fix the delivery itself instead of returning money. This covers the following cases:

The payment is recorded as successful by the payment gateway, but the virtual currency is not credited to your account within 24 hours: we credit the missing amount.

A duplicate charge for the same transaction caused by a system or payment gateway error: the duplicate amount is credited to your account balance as virtual currency.

An item or in-game service was never received, as shown in the server logs: we redeliver it or credit its value as virtual currency.

4. How to Report a Delivery Problem

Reports must be submitted by the account owner within 7 days of the transaction date via our official email address, and must include:

The account name (username) used for the transaction.

The payment method (iPaymu, Duitku, PayPal, or Paymentwall) together with the reference number or transaction ID.

The date, time, and amount of the payment.

Proof of payment, such as a screenshot or the confirmation email from the payment gateway.

A brief description of the problem.

5. Review Process

Every report is verified against the panel logs, the game server logs, and the payment gateway records. We will send an initial response within 3 business days. If the evidence does not establish a technical fault on our side, the report is declined.

Corrections are always made as virtual currency, items, or services on your account. They are never paid out as cash or returned to your payment method.

6. Disputes & Chargebacks

Because no refunds are given, opening a chargeback, dispute, or reversal with your bank, card issuer, or payment provider is a breach of the Terms of Service. Please contact us first; delivery problems are resolved through direct support.

The related account may be suspended, and any balance, items, or services obtained from that transaction will be removed. A refund or reversal made outside the panel does not oblige us to return anything further.

7. Changes to This Policy

We may update this Refund Policy from time to time. The latest version is always available on this page and its effective date is shown at the top. Transactions are subject to the policy in effect at the time the payment was made.